Tracking updates tell you where your shipment is and whether it needs any action. Here is what the statuses on our tracking page mean.
Booking and pickup
- Shipment Booked: your booking is confirmed and an AWB number has been issued.
- Pickup Scheduled / Picked Up: the parcel is being or has been collected.
- Received / Processed at Origin Facility: the parcel is checked, weighed and prepared for dispatch.
- Handed Over to Carrier: the parcel is with the international carrier. The carrier's own tracking number is usually available from this point.
On the way
- Departed Origin / In Transit: the shipment is moving through the network.
- Arrived at / Departed Transit Hub: it is passing through a sorting hub, often in the Gulf or Europe.
- Arrived in Destination Country: it has landed and is waiting for customs.
Customs
- Customs Clearance in Progress: normal processing. No action is needed unless you are contacted.
- Held by Customs: customs needs more information, such as an invoice or ID. Respond quickly.
- Awaiting Duty / Tax Payment: the receiver must pay duty before delivery.
Delivery
- Out for Delivery: the parcel is on the vehicle and should be delivered today.
- Delivery Attempted: nobody was available. The courier will try again or leave instructions.
- Address Issue: the address is incomplete or incorrect. Contact us with the correct details.
- Delivered: the shipment has been delivered.
Exceptions
- On Hold / Delayed: an operational or weather delay. We follow up with the carrier.
- Refused by Consignee: the receiver did not accept the parcel.
- Return to Shipper Initiated / Returned to Shipper: the parcel is coming back. Return charges may apply.
Have a question about a status? Message us on WhatsApp with your AWB number, or check it on our tracking page.