This privacy policy explains how Velocity Move Logistics ("VML", "we", "us") collects, uses and protects personal information when you use our website https://vmllogistics.com, our customer portal and our shipping services.
Information we collect
- Shipment information: sender and receiver names, addresses, phone numbers, email addresses, contents, values and weights.
- Identity documents: CNIC or NTN details and images where required for export clearance.
- Account information: name, email, phone, company and password (stored securely as a hash) for customer portal users.
- Enquiries and reviews: information you send through our quote, contact and review forms.
- Technical information: IP address, browser type and pages visited, used for security and to improve the website.
How we use information
- To book, document, transport, clear and deliver shipments.
- To provide tracking, customer support, invoices and receipts.
- To meet legal, customs, carrier and law-enforcement requirements.
- To prevent fraud and keep our systems secure.
- To reply to enquiries and publish reviews you choose to submit.
Sharing
We share shipment information only with the carriers, customs brokers, customs authorities and service providers needed to complete your shipment, or when required by law. We do not sell personal information. The sender's mobile number is kept for our records and contact purposes and is not printed on shipment documents. Our public tracking page shows only route and status details, not names or phone numbers.
Cookies and advertising
Our website uses cookies that are needed to run the site, keep you signed in to the customer portal and remember your cookie choice.
We use Google AdSense to show advertisements. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to our site and/or other sites on the internet.
You may opt out of personalised advertising by visiting Google Ads Settings. You can also opt out of some third-party vendors' use of cookies for personalised advertising by visiting www.aboutads.info. For more information, see how Google uses data when you use our partners' sites.
Visitors from the European Economic Area, the United Kingdom and Switzerland are shown a consent message where required before personalised ads are used.
Third-party services
The booking form may look up city names from postal codes using public postal code services. Shipment data may also be stored in our private Google Sheets workspace for record keeping.
Retention and security
We keep records for as long as needed for operational, contractual, tax and legal purposes. Access to booking data is limited to authorised staff with individual accounts, and all activity is logged.
Your choices
You may ask us to access, correct or delete your personal information, except where we must keep it by law. Customer portal users can update their profile at any time.
Children
Our services are not directed to children under 13, and we do not knowingly collect their information.
Contact
For privacy questions, email info@vmllogistics.com or call 0316 4217510. Address: Shop #8, Golden Plaza, Opposite Fine Pizza, Model Town Link Road, Lahore, Pakistan.